Mystery/Secret Shopping Services

Engage PUMC’s Mystery/Secret Shoppers to Enhance Your Cosmetic Staff Performance and Boost Patient Engagement

Are you confident in your team’s ability to provide top-notch service to potential patients? Mystery shopping offers a proven way to evaluate and improve your cosmetic practice’s performance.

At Patients Unlimited Marketing Consultants (PUMC), we provide comprehensive mystery shopping services—via telephone, email, and in-person visits—to uncover insights into your staff’s strengths and areas for improvement. By providing these unbiased insights, feedback, and training recommendations, PUMC can help you deliver exceptional patient experiences and improved consultation conversions.

What is Mystery Shopping?

Mystery shopping is a professional evaluation service where trained, unbiased “secret” prospective patients assess how your team handles inquiries. This feedback is crucial for identifying:

• Strengths in your practice’s response processes.
• Areas for improvement in staff interactions with potential patients.

At PUMC, we customize our mystery shopping to align with your unique concerns and practice goals. Our findings will lead to tailored training recommendations that drive measurable improvements in staff performance and patient commitment.

 

Turn Patient Inquiries Into Conversions

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PUMC’s Customized Mystery Shopping Services

Our approach evaluates your team’s ability to manage inquiries through various channels, focusing on the front office team. PUMC’s experienced specialists design and execute surveys that:

• Assess Staff Performance: Evaluate how your team responds to phone, email, and in-person inquiries.
• Deliver Actionable Recommendations: Provide clear, customized feedback and improvement strategies to enhance patient interactions.

Unlike generic secret shopping services, we recruit mystery shoppers from your local area who best match your practice’s demographic profile and are genuinely interested in the desired cosmetic procedures/services.

How PUMC’s Mystery Shopping Works

PUMC uses a proven, multi-step approach to deliver actionable insights:

• Phone Calls: Mystery shoppers contact your office with pre-approved questions to assess responses.
• Email Reviews: Evaluate how your team handles email inquiries.
• Website Review: Analyze your website’s user experience for prospective patients.
• Follow-Up Evaluation: Assess how effectively your staff follows up with inquiries.
• Comprehensive Reporting: Deliver detailed reports with scores, feedback, and specific recommendations.

Competitor Mystery Shopping

Understanding how you stack up against competitors is essential. PUMC can also evaluate competitor practices in your area, providing insights into their strengths and weaknesses to help you stay ahead of your competition.

In-Depth Reporting and Consultation

Once the mystery shopping process is complete, PUMC provides:

• A detailed, documented report highlighting findings and recommendations.
• A comprehensive score sheet evaluating key areas of staff performance.
• A one-on-one consultation with your practice management team or other designated staff to review results and actionable strategies.

Why Choose PUMC for Mystery Shopping?

Every missed opportunity can cost your cosmetic practice a new patient or even damage your online reputation. Our proven mystery shopping services ensure you never miss a chance to make a great impression.

• Expertise: Over decades of experience training cosmetic practice staff to improve patient engagement and closure rates.
• Customized Solutions: Tailored evaluations to meet your specific practice needs.
• Actionable Feedback: Detailed insights and strategies for improvement.

Take the First Step Today

Don’t let poor performance or missed opportunities affect your business. Call PUMC today to discuss your goals and receive a customized proposal for our mystery shopping services.