PatientConnect® by PUMC
ARE YOU LEAVING REVENUE UNCLAIMED?
PUMC’s PatientConnect® email leads analysis and online survey process allows you to connect to your patients to provide actionable intelligence to help guide your marketing and reconnect with prospects and patients. Stop guessing or assuming what your patients want!
PUMC’s PatientConnect® data analysis and surveying process delivers immediate results!
HOW DOES PATIENTCONNECT® WORK?
The first step of PatientConnect® is a review and analysis of email leads by prospect interest and your closure rate. Identification of marketing strategies to target services to prospective patient’s interest.
The next step of the PatientConnect® process is to develop a customized online E-Survey of prospective leads to determine interest to convert to consultations and to determine why they didn’t close.
Phase III is an important and often overlooked patient contact justification programs. PUMC will develop a customized E-Survey of your patients-of-record which:
- Assesses patient satisfaction and dissatisfaction
- Identifies problems with patient satisfaction, operations and/or staff
- Reactive patients that haven’t been in by providing incentives
- Obtains testimonials that can be posted online
- PUMC compiles the survey data and provides you with a report on next steps
RESULTS YOU CAN USE!
PatientConnect® provides you with secure patient feedback that will:
- Uncover new patient revenue sources
- Generate positive feedback and referrals
- Turn negative comments to positive and send to social media sites
- Energize your staff with contact justification
Contact PUMC today to get started.