Archive | Staff Training

6 Communication Tips for Doctors and Staff

Check out these important communication tips to avoid misunderstandings with your patients. Many of our clients have mentioned problems due to misunderstandings with patients. You explain. You put it in writing. You reiterate. And, still you have problems. PUMC is an Internet marketing agency so we strive to have excellent communication.  However, we recognize that […]

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5 Successful Practice Ideas for Plastic Surgeons

Running a successful medical practice requires expertise in multiple areas. Check out these practice ideas for plastic surgeons to stay on top of your game. Plastic surgery is much more than the scientific knowledge of the body. Plastic surgeons need expertise in reconstructing and rejuvenating the body. An artistic eye helps balance proportions to create […]

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Help Your Receptionist Rock at Closing Sales

Medical office receptionists have to be multi-tasking experts. Answer questions via phone and in person. Check in and check out patients in addition to other duties. Your receptionist speaks to more patients and potential patients than anyone in your practice. Make sure that he or she is well trained in closing to help your receptionist […]

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Online Reputation Management Checklists – PUMC

Online reputation management is vital in today’s Internet world. When someone wants to know about a doctor, they Google your name. Search results show some of your reviews and an average rating. Links to your social media, directory listings and health rating websites typically appear in the search results. Pictures, news articles, your website and […]

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Conquering the Generational Gap

Can you believe that by 2020, your staff could consist of 5 generations? Are you prepared to conquer the generational gap? This is the first time that we’ve ever had that many generations working together—Traditionalists, Baby Boomers, Gen X, Millennials (Gen Y) and Gen 2020 (Gen Z). As more people postpone retirement and younger people enter […]

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