The responsibilities of a good manager in a busy plastic surgery practice or medical spa is exhaustive, to say the least. But, we can narrow down some of the characteristics you need to stay ahead of the game. These will help you bring patients in the door as well as train your staff.
Communication skills are critical (both written and oral). A good medical practice manager clearly communicates goals, expectations and instructions to staff. Well-prepared feedback is constructive, frequent and effective.
Flexibility is key in adapting to life’s ups and downs. Products change. Staff changes. Nothing stays constant. Good managers adapt to change and can consistently manage the curves that life throws.
Delegation is an important skill for a manager. While you use technology to achieve your “to do” list and get information from the doctor and vendors, you’ll never accomplish the results you need without delegation. Knowing what to delegate gives you the time to concentrate more on managing the practice successfully.
Knowledge of your products and procedures is critical for cross-selling and answering questions from patients. Sign up for newsletters, attend conferences and stay on top of today’s news to gain knowledge and build working relationships.
Staff training separates an excellent medical practice manager from a good manager. An excellent manager wants to build the skills for his/her staff and seeks specific training to fill the gaps. Not only does training create a more capable workforce, it also boosts morale among employees.
Organization is another key characteristic of excellent managers. Organized people know the goals they want to achieve and how they want to get there. Without organization, you’re wandering around in the forest aiming your arrow at anything that moves.
If you’re not achieving what you want for your plastic surgery practice or medical spa, contact PUMC. We have years of experience in staff training and helping managers get on the right track.