Today's
cosmetic plastic surgery specialty office staffs are required to be professional and
proficient in the art of closing and converting consultations and surgeries into
more surgeries with compassion and care for your patients' wants, needs and
expectations! Your staff now requires proper and ongoing training to expertly
communicate with current and future patients.
When they have the combination of training by their doctors and PUMC’s
professionals they will excel in serving your patients' needs.
PUMC provides
personalized on-site training sessions for cosmetic surgery, plastic
surgery and cosmetic specialty practices to improve the presentation
skills of all practice staff
members including the Practice Managers, Patient Care Coordinators, Patient
coordinators, MediSpa Staff, Medical Spa personnel, Aestheticians Nurses,
Cosmetic Surgeons, Physician Assistants, Nurse Practitioners
and Cosmetic Specialists. This full-day, interactive
session requires that all staff involved
in the training give their full, undivided attention to the information.
PUMC recommends that
any staff member, either full or part time, who would
ever
answer phones or interact with patients be included in the training.
The training session
builds on the staff’s present skills, yet helps them to be even more
confident and effective at processing phone calls and in-person inquiries
from consumers considering cosmetic surgery services.
You
staff will receive training to:
-
Close consultation in 2008 during the cash crunch.
-
Qualify phone
callers to make appointments.
-
Process e-mail
inquiries into appointments.
-
Close
consultations.
-
Improve
fee-quoting skills.
-
Convert hesitant
consults into Spa users.
-
Convert Spa
clients into surgeries.
-
Convert satisfied
patients into referrers.
-
Improve in-person
presentation skills.
-
Follow-up unclosed
consults.
-
Maximize Internet
referral conversion.
-
Use cosmetic
surgery sales vocabulary.
Ask about our marketing
Webinar or e-seminars
The focus
of your on-site training will be on your office staff's
phone and office communication skills and their responsibility in
converting telephone inquiries into consultations and consultations into
surgeries. Additionally, PUMC
schedules a phone conference with the doctor and/or Practice Manager
before the training date to discuss the individual staff’s strengths
and weaknesses. At that time you can
also discuss any special areas of emphasis you desire covered. This helps the trainer in customizing
the role play and any other areas of the syllabus. Each staff member will
be provided with a detailed workbook.
The doctor will also receive a book even if he/she
does not attend the training. After the training
PUMC will provide a
documented report of observations of the office staff. For more information on
the on-site training, click on “Contact Us” and select on-site training,
or call 800-272-8436.
PUMC
also provides Jump Start
Marketing Symposia with follow-up post graduate
Webinar or e-seminars for the surgeon and the
Practice Manager.
