PATIENT SATISFACTION SURVEY


 

View 2012 Economic Forecast!

 

PLEASE CLICK

 

  • Uncover new revenue from connections.

  • Turn negative comments into opportunities.

  • Obtain patient comments generate business.

  • Add personalized twist to proven promotion.

  • Assign the RIGHT marketing to staff.

  • Take social media off auto pilot!

CONTACT US FOR More Information
 

  First Name:*
                
  Last Name:*
                   Phone:
 
  E-mail:*
                
  Key Concerns*
                

To help us prevent spam, please answer the following: *
"Cat" begins with:
          

PATIENT SATISFACTION AND CUSTOMER SERVICE

The value of surveying, measuring and trending patient satisfaction is instrumental in growing your practice. Don't let your practice be part of the 68%!

Did you know:

  • 1% of lost customers die
  • 3% move away
  • 4% just float along
  • 5% change on friend's recommendations
  • 9% can buy it cheaper somewhere else
  • 10% are chronic complainers
  • 68% go elsewhere because the people they deal with are indifferent to their needs

 


  
NEW! SUREFIRE PRACTICE BUILDING PROGRAM!       

PatientConnectÒ

provides you with secure patient

 feedback that will: 

  • Uncovers new patient revenue sources
  • Generates positive feedback and referrals
  • Turns negative comments to positive and send to social media sites

      Jumpstart 2012 and energize your staff with contact justification.

      Stop guessing or assuming what your patients want!  ASK to secure ACTIONABLE INTELLIGENCE!


PUMC’s customized PatientConnect®

 program grows your cosmetic and medical spa practice. Experts use precise survey instruments, database analysis, customized techniques and tools to immediately generate new business.

Includes FREE Staff Marketing Training DVD...Value $399 Offer Expires 2-1-12

iPad/iPhone requires Skyfire to view - click here Skyfire Browser App

20 minutes, instructional highlights of Patient Connect® Webinar Covering:Results Guaranteed
  • Rationale
  • Client Results
  • Incentives
  • Special Pricing
 

Fee Quote?... Call 1800.272.8436

 

A REAL EXAMPLE - COSMETIC SURGERY PRACTICE

PUMC Patient Satisfaction Survey Example
  • 44% response rate! 

  • 80+ Positive Comments 

  • Identification of patients that are “asking” for specific services! 

  • Engaged and energized staff

 

Connect To Actionable Intelligence From Your Patients and Prospects

PUMC'S PATIENTCONNECT® PROGRAM
E-Survey and mail to patients and prospective patients

RESULTS:
Consultations booked, testimonials received, problem patients identified, email list segmentation recommendations, email updates/corrections, practice operation information, and marketing strategies.Results Guaranteed

Get started today!  Jumpstart your 2011 business volume!

Online E-Surveys of patients-of-record will allow you to:

  • Assess patient satisfaction and dissatisfaction

  • Identify problems with patient satisfaction, operations and/or staff

  • Solicit ideas for specific service needs

  • Restructure your practice

  • Obtain testimonials that can be posted online

Also see Marketing Plan Development and Mystery Shopping


 

 
 
PUMC has provided services to cosmetic specialty clients in every region of the United States, Canada, and eastern Australia for more than two decades. We provided integrated marketing solutions for every type of market.

PUMC’s team is comprised of leading marketing, management, advertising, design and Internet professionals in the industry. Our team has hands-on experience in marketing and management of cosmetic specialty practices. Additionally, PUMC has served as expert witnesses on critical practice business matters and experts who assess critical operational problems in cosmetic surgery practices. Enhancing cosmetic specialists’ performance and revenue through practice assessments, proven marketing programs and systems are PUMC's core expertise. Drawing on a 500+ cosmetic plastic surgery client database we are your answer for an integrated marketing solution.

The PUMC team is composed of cosmetic surgery marketing professionals with established records of success in each specialized aspect of practice marketing and management. PUMC has maintained its leadership position by providing customized results tailored to meet each client's needs. PUMC's personalized approach to addressing client problems has proven to be predictably effective. Ask our clients!

Our services also include the following:

Serving clients and customers in:
Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District Of Columbia (DC), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID, Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY),  Japan, Australia, England. 

Associations

Dermatology Association

Baker Gordon Symposium

PUMC provides you full-service integrated marketing solutions!
Click on the links below for more information

What do the clients say?

 

Internet Marketing

 

Jump Start Marketing Symposium

 

Practice Assessment

Click here for more information

 

Marketing Plan Development

Marketing Consultation

Staff Training

 

1 Also known as medical spa, medical spa and medi spa including a franchise, but not to be confused with Day Spa 

² Webinar (These are not Webcasts; they are interactive learning sessions) 

Are you considering engaging an expert practice consultant, marketing advisor, surgeon advisor, practice advisor, medical spa consultant or a cosmetic surgery marketing professional to help you with a new practice, new practice location, market analysis, fee/revenue analysis, practice analysis, practice income analysis, income forecast or to select computer marketing software or practice computer software? Or do you just need a little education and coaching from professionals on aesthetic services marketing? Look for more than a marketer or marketeer. You can engage true practice management consultants and Internet experts.  If you desire the best cosmetic surgery practice experts, this site will provide expert advice on plastic surgery marketing, cosmetic plastic surgery marketing or facial surgery marketing with ethical promotion within a budget of time and money.

Practice Promotion Professionals-If you also require increased cosmetic surgery income, cosmetic consultations, more consultations, more consulting, more cosmetic surgery patients, more cosmetic surgery, more cosmetic surgery revenue, more cosmetic surgery consultations or how to reduce practice expense, you are at the right site!  You want cost efficient and ethical cosmetic surgery marketing technology for your practice expansion. To achieve top advertising, promotion and public relations results consider a marketing/medical advertising specialist to transition, expand or grow your practice the right way. Regardless of the advertising media (print or electronic) used to increase revenue, your external promotion and internal promotion require you to have a Practice Manager or Patient Coordinator as your cosmetic surgery phone consultant.

You can get started with staff education by sending the front office and clinical personnel to PUMC’s Patient Care Coordinator seminar or Patient Care Coordinator training to improve their phone skills to advance your service presentation capacity.  A top notch Plastic Surgery Training Consultant may also be needed. Strategic promotion of your cosmetic surgery services will result in ethical practice expansion resulting in the most successful practice in your community. Maybe immediate help is indicated now to start the planning process.  

Promotion Management Professionals-Most cosmetic specialists new to cosmetic surgery delivery find starting a practice or creating marketing plans, business plans and strategies for practice expansion a daunting task. Employing the marketing expertise of  plastic surgery management consultants insures work gets done with precision.  A qualified advisor can provide expert assistance with mystery shopping or secret shopping and surveys of competition, on-site training of your practice staff, documenting your banking package, executing the practice location analysis, practice analysis, practice signage design, refining your presentation of aesthetic surgery, and designing results- tracking systems working with your practice software consultant.  These are all essential promotional elements of a practice assessment to be completed with the projected cosmetic surgery income and cosmetic surgery income-forecasting task as the final step of the assessment process.  After defining a practice identity, cosmetic surgery branding or an Image System (logo, brochure and newsletter) is needed.  Future promotional management will focus on cosmetic referral conversion and your consultation closure ratios.  If future legal issues arise, your practice consultant or practice advisor is in an excellent position as your expert witness in business matters. Are you dealing with a time management issue, selling a practice buying a practice, bringing on a partner or an associate? You will benefit from PUMC's expertise. Who is better qualified to assess or evaluate your entrepreneurial endeavors?

Internet & Web Design Marketing Consultants-PUMC is the original professional cosmetic surgery Internet consultants and plastic surgery Internet specialists.  Cosmetic Internet marketing, surgery Internet marketing, Web site promotion, advanced Internet presentation, Internet for MediSpa and Internet for cosmetic surgery practice and women plastic surgeon specialty sites are PUMC’s specialties.  PUMC services include traffic, shopping carts, site promotion, comprehensive hosting, creative Web site design and comprehensive tracking. Questions about the Internet advertising vs. impact on Yellow Pages advertising

MediSpa Promotion Perfected - A PUMC expert is ready to address your special marketing needs if you are offering: Smart Laser Therapy- Fat Transfer -Liposuction-injection lipolysis networks- injectable -Sclerotherapy - Botox® - Restylane® - CO2 Laser - Collagen - Perlane®- Hyaluronic acid - Endermologie - Laser Hair - Peels - Skin care- Dermatology-Velosmooth-Thermage™ -IPL- Skin Filler Marketing - Facial Enhancement Promotion - Cool Touch - Pulse Light Laser - light source-Fraxel - bariatric-Dermal Filler Marketing-Photopneumatic (PPx) therapy-Mesotherapy-Featherlift-TreadliftTM- Swift lift - SwiftliftTM (Lipo Dissolve marketing Training) - medical weight loss - MediSpa Services -  laser Liposuction - marketing Smart Lipo™  - Smart Liposuction marketing Laserbodysculputing (SM) -  marketing UtraShape - marketing Ultra Shape - MediSpa Closure Ratios - Big Ticket Procedure - Medical Spa Franchise - MediSpa Promotion -MediSpa Expansion - Surgeons Advisors on all New Technologies including Cosmetic Labiaplasty and Vaginoplasty.

General -Yellow Pages Consultants and Advisors - PCC Staffing Training - Target Marketing by Patient Survey and Office Systems Review - New Practice Location Service for Plastic and Cosmetic Surgeons.


1 Also known as medical spa, medical spas and medispa including a franchise, but not to be confused with Day Spa 

PUMC specializes in: medical spa franchise marketing-medical spa promotion-MediSpa marketing-medi spa advertising-medical spa management-MediSpa management- MediSpa public relations-MediSpa incentives and hiring & employment plans for aesthethicians/esthethicians-MediSpa Web sites-MediSpa location selection.  

All Rights Reserved and  Copyright Patients Unlimited Marketing Consultants (PUMC) 2005. For a cosmetic surgery specialist go to Beautify.com.  For a woman cosmetic surgery specialist go to womenplasticsurgeons.com or womenscosmeticsurgeons.com for other surgeons advisors.

Click on the hyperlink for additional information on practice development services.