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PUMC
has over 36 years of
experience in
training in four countries
on the most effective methods of communications that close surgeries
in a sensitive and caring style.
When PUMC trains your staff they will be prepared with the
skills to assist the patients in seeing the benefits of investing in
their enhanced beauty.
You can have the confidence that your staff has
been trained by the world’s oldest and leading cosmetic surgery
promotion agency. PUMC is the surgeons advisor.
Customer relations for the aesthetic specialist.
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The following are the major areas
that are covered during the on-site staff training.
Confirmation
of the competition and target markets
– This allows the staff to identify the right and effective
responses when speaking to specific individuals allowing them to
be more able to address their objections and concerns.
Convert
Phone Shoppers – By identifying the
different types of shoppers and then being ready with answers to
questions and objections, the staff is confident in its ability
to qualify and convert a shopper to a consultation.
Close
Consultations
– Once the shopper is in the office, it is the responsibility of
every staff person to participate in the “close.” PUMC reviews
all of the major techniques and vocabulary to insure shoppers
are confident they have made the right decision by selecting
your practice for their cosmetic surgery needs.
Improving fee-quoting skills by phone and
in-person – Quoting fees is a vital part of qualifying
and closing. PUMC works with the staff to insure they are capable and confident
when quoting fees and reviewing with the patient methods of payment. This is
especially important since most staff members find difficulty in quoting fees
and encouraging an individual to pay thousands of dollars for services.
Establish Effective Follow-up
– Most cases are lost because no one calls back or follows up with patients.
Even when a patient has tentatively scheduled surgery, there is a need to have a
detailed follow-up procedure to eliminate any apprehensions on the part of the
patient or family. Additionally, if a person has not scheduled a surgery but
needs to “think about it,” the staff must keep in touch with that individual.
PUMC has found that many cases can be closed if the patient does not feel too
pushed.
Activate Patients to Refer
– Once patients have completed their recovery, a system should be established to
show them how to refer their friends and relatives for services. PUMC develops
a mechanism that can be used by a designated staff member to meet with the
patients and personally assist them in seeing the benefits of referring. This
section will also cover the
HIPAA ramifications in patient referrals.
Call us now for a quote to have one of our expert trainers
come to your office!
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PUMC has provided services
to cosmetic specialty clients in every region of the United
States, Canada, and eastern Australia for more than two
decades. We provided integrated marketing solutions for
every type of market.
PUMC’s team is comprised of
leading marketing, management, advertising, design and
Internet professionals in the industry. Our team has
hands-on experience in marketing and management of cosmetic
specialty practices. Additionally, PUMC has served as expert
witnesses on critical practice business matters and experts
who assess critical operational problems in cosmetic surgery
practices. Enhancing cosmetic specialists’ performance and
revenue through practice assessments, proven marketing
programs and systems are PUMC's core expertise. Drawing on a
500+ cosmetic plastic surgery client database we are your
answer for an integrated marketing solution.
The PUMC team is composed
of cosmetic surgery marketing professionals with established
records of success in each specialized aspect of practice
marketing and management. PUMC has maintained its leadership
position by providing customized results tailored to meet
each client's needs. PUMC's personalized approach to
addressing client problems has proven to be predictably
effective. Ask our clients! |
Serving clients and customers in:
Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR),
California (CA), Colorado (CO), Connecticut (CT), Delaware
(DE), District Of Columbia (DC), Florida (FL), Georgia (GA),
Hawaii (HI), Idaho (ID, Illinois (IL), Indiana (IN), Iowa
(IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine
(ME), Maryland (MD), Massachusetts (MA), Michigan (MI),
Minnesota (MN), Mississippi (MS), Missouri (MO), Montana
(MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New
Jersey (NJ), New Mexico (NM), New York (NY), North Carolina
(NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon
(OR), Pennsylvania (PA), Rhode Island (RI), South Carolina
(SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah
(UT), Vermont (VT), Virginia (VA), Washington (WA), West
Virginia (WV), Wisconsin (WI), Wyoming (WY), Japan,
Australia, England.
Associations
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PUMC provides you full-service integrated marketing solutions!
Click on the links
below for more information |
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Web Maintenance
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Search Engine Optimization
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Integrated Internet Marketing Programs
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Performance and Management Reports
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Referrals from Beautify.com
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Income, Revenue and Fee Analysis
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Practice Productivity Assessment
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MediSpa1
Planning and Administration
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Facility Design Assistance to Architects and Space Planners
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Marketing
Plan Development
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(MAPS)
(Print and Electronic Plan
Development)
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Logos
Stationery System
Brochures
Newsletters (print &
Internet)
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Marketing Budget and
Timeline
Marketing
Consultation
Staff Training
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1 Also known as medical spa, medical spa
and medi spa including a franchise, but not to be confused with Day Spa
²
Webinar (These
are not Webcasts; they are interactive learning sessions) |
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your entrepreneurial endeavors?
Internet &
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is the original professional
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MediSpa Promotion Perfected -
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PUMC
is ready to address your special marketing needs if you are offering: Smart
Laser Therapy-
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- laser Liposuction - marketing Smart Lipo™ - Smart Liposuction marketing
Laserbodysculputing (SM) - marketing UtraShape - marketing Ultra Shape -
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Vaginoplasty.
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1 Also known as medical spa,
medical spas and medispa including a franchise, but not to be confused with Day
Spa
PUMC
specializes in: medical spa franchise marketing-medical spa
promotion-MediSpa marketing-medi spa advertising-medical spa
management-MediSpa management- MediSpa public relations-MediSpa
incentives and hiring & employment plans for
aesthethicians/esthethicians-MediSpa Web sites-MediSpa location
selection.
All Rights Reserved and Copyright Patients
Unlimited Marketing Consultants (PUMC) 2005. For a cosmetic
surgery specialist go to
. For a woman cosmetic surgery specialist
go to
or
for other
.
Click on the hyperlink for
additional information on
services.
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